Additional terms due to COVID
If the government impose further lockdown restrictions and you are unable to travel or if we’re unable to open the cottage, our policy allows two options:
- Full refund of all monies paid
- Move your booking to another available date between this year and next (we can discuss this with you. Price may fluctuate depending on date booked).
Terms and Conditions
Unless otherwise specifically agreed at the time of booking and confirmed on your confirmation, Little Haven Holidays are let on the following terms and conditions:
In order for us to accept a booking, a Booking Form must be completed in full and sent with the 25% deposit.
A non refundable deposit of 25% is payable immediately upon making the booking along with the completed booking form. On receipt of the deposit we will send you a confirmation of your booking. The rental balance will be due 4 weeks prior to your arrival date along with the damage deposit (details to follow in point 5). For bookings made less than 4 weeks before the commencement of the rental, the total fee is payable and on receipt, we will send you confirmation of your booking. Payments can be made by cheque in pounds sterling or by bank transfer, if you wish to make payment by bank transfer, please contact us for details.
Any cancellation made by the guest for whatever reason must be in writing. On receipt of notice of cancellation, we will endeavour to re let the property for the period of the booking. If we re let the property, we will refund all monies paid less and administration charge of £35. If we are unable to re let the property, then the guest will be required to pay the full booking cost. WE STRONGLY RECOMMEND GUESTS TO TAKE OUT CANCELLATION INSURANCE.
4. Use of Property
The number of persons occupying the property must not exceed the maximum number as stated in the individual property descriptions. We reserve the right to refuse bookings from: groups of single sex people and or hen/stag parties. Properties are Non Smoking and do not allow pets. The property is to be used for personal and domestic purposes only and shall not be used for any commercial purposes. If any of these conditions are broken, it will be considered to be an infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund or monies due, and possible further charges in the event of damage to the facilities.
5. Damage Deposit
A Damage Deposit of £150 will be paid when making the final payment 4 weeks prior to arrival. The deposit is intended for and may be used to offset the cost in full or part, of remedying any damages, breakages or losses sustained to the property. On arrival of the property, if you discover any damage, this must be reported immediately to the owner, otherwise it will be presumed that the damage was caused by the visitor and a charge will be made. On your departure of the property, an inspection will be made and your damage deposit will be refunded by cheque to you within 10 days if there is no damage, if there is any damage, we will contact you within 24 hours.
We shall not be liable to you or any member of your party for any loss or damage to person or property arising from the letting.
We are committed to protecting the privacy of your information and any data collected during the course of the booking process will be treated in the strictest of confidence and we will not pass your information onto any third party without your permission.